Shipping

Delivery Policy

The goods you order will be delivered to the address you give when you place your order.

Orders placed before 3.30pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all items ordered are in stock. (A working day is any day other than weekends and bank or other public holidays).

If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.

Items out of Stock will arrive with you at a given date by ourselves

Any date stated for stock arriving is only approximate and cannot be guaranteed.

All delivery times quoted are subject to stock availability and delivery location.

You have the choice of delivery - Royal Mail, Courier or pickup. Please note the following:

  • Royal Mail will deliver to any permanently occupied home, premises or approved delivery point in the UK, including Northern Ireland.
  • Our standard Courier service will only deliver to mainland England and Wales, and the Scottish Lowlands. Excluded postcodes include: The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, Jersey (JE) & Guernsey (GU), Belfast (BT), Isle of Man (IM) and Isles of Scilly -postcodes (TR21-25). Additional Charges may be applied to delivery location specified above, and delivery will normally take 2-3 days.
  • Our Courier is not a Guaranteed Next Day Service. The aim to deliver next day and do so most times, but they do not guarantee it. Please check you emails and text messages (on some next day courier) for consignment numbers and approximate delivery times.

For Courier deliveries, their policy is to try to deliver twice. They may try to leave with a neighbour if possible. If you do not want this specify it on the delivery page. Otherwise, you must pick the item up from your local Courier branch or you can arrange redelivery. After 5 days, if not picked up, the item will be sent back to us at cost, which may be passed on to the purchaser. You will be emailed by the courier, and if the delivery date is unsuitable please choose a date more suitable.

For Royal Mail deliveries, their policy is to call once. After this, you must pick up the item from the local sorting office.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your payment provider for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

All shortages must be notified to us within 48 hours of delivery. We will be unable to help after this time has passed. Please email support@youravstore.co.uk