Returns

Returns Policy

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions. If you have any specific queries regarding our returns policy please email customerservices@youravstore.co.uk

1. Distance Selling Regulations 2000


We accept any unused item back upto 30 days from delivery for a full refund including original outbound postage providing the following conditions are fulfilled:

Only applies to personal customers. Does not apply to business customers.

Customers must contact us by email (sales@youravstore.co.uk) and request a return within 30 days of delivery.

All returns must be authorised and use the full returns address provided

Carriage costs for returning the Goods is the customers responsibility

The Goods remain the customers responsibility during transit and until signed for by us

All goods must be returned within 30 days the RMA date of issue

Items must be unused. They may be opened to check if they suit, but must be unused.

All original packaging must be included

The item must be able to be resold

Not included in Distance Selling regulation:

  • Personalised, Made to Measure or Special Order items
  • Sealed software
  • Additional Services - Upgraded Delivery Methods (if upgraded to a Courier delivery rather than a standard postage option)
  • Business to Business Orders that are not covered by DSR

It is the consumers statutory duty to return the goods in good condition and to return the goods correctly paid and adequately protected. We reserve the right to charge direct costs for breaches of the statutory duty.

For Business to Business orders : items return as not required or not needed will be subject to a 25% restocking fee.

2. Faulty Products


If you believe your goods have been delivered faulty or damaged please contact technical support for assistance (use Support button at top of page). If your problem can’t be resolved by telephone or email the item can be returned for testing providing the following conditions are met:

  • All returned Goods must be authorised and sent to the full returns address provided
  • Goods should be returned complete (including all packaging, cables, manuals, CD’s etc for that product)
  • The goods are your responsibility until signed for by us

If the goods are found to be faulty

  • If found defective a working replacement will be sent to you. If no same product is available, a similar value one may be sent in replacement. We will inform you first if this happens.
  • Return postage will be refunded for the defective item (standard 2nd class postage unless otherwise advised). Postage upgrades will not be refunded (unless otherwise advised).